Little more than a year after it centralised operations to one site in Scunthorpe, leading PVC-UE building products manufacturer Kestrel is reporting having achieved its highest ever on time in full (OTIF) rate.
The roofline and window line brand’s OTIF rate has reached 99.8 per cent, reflecting an extraordinary team effort, according to Kestrel’s sales and marketing director Simon Reynolds.
Simon said: “We set ourselves an OTIF target of 99 per cent and have consistently delivered on that. The latest rate of 99.8 per cent really is testament to the extent to which the whole team has pulled together and we are very proud of their efforts.”
Kestrel has long had its manufacturing base in Scunthorpe and moved warehousing and customer services to the Lincolnshire site at the end of 2013. The move was followed by heavy investment in new tooling and machinery.
Initially centralization brought some disruption to distribution and so the company invested in training and strengthened its customer service team.
Simon added: “Bringing the different parts of the Kestrel brand to one site has helped different teams work together, to create greater efficiency and improve the service we deliver to customers.
“Receiving orders in full is obviously hugely important to customers’ businesses and so, however pleased we are with this current OTIF rate, they can be assured we will continue strive to exceed it.”
Along with order fulfillment Kestrel has traditionally concentrated on providing quality products. The recent investment in tooling has been credited with creating improved product consistency for the K16 and 605 ranges.
The brand also holds the BES6001 standard for responsible sourcing, has Kitemark KM 606759 and meets the ISO9001 and ISO14001 quality standards.